Refund Policy
At Neosmart, we are committed to your satisfaction with our services. We understand that circumstances may change, and you may occasionally need to request a refund. Please review our refund policy below for details on how we handle refund requests:
1. 24-Hour Refund Period
We offer a 24-hour refund window for our products and services. If you are not completely satisfied with your purchase, you may request a refund within 24 hours from the time of the original transaction.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Your refund request must be made within 24 hours from the time of the original purchase.
- The product or service must be in its original, unaltered, and unused condition.
- You must provide proof of purchase, such as a receipt or order confirmation.
3. How to Request a Refund
To initiate a refund request, please contact our customer support team at neosmart059@gmail.com or [Contact Phone Number]. Be prepared to provide the following information:
- Your name and contact details.
- Proof of purchase.
- A brief explanation of why you are requesting a refund.
4. Refund Processing
Once your refund request is approved, we will process your refund within 4 to 7 days to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.
5. Non-Refundable Items
The following items are non-refundable:
- Digital products or services that have been downloaded or accessed.
- Customized or personalized products.
- Services that have been completed.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at neosmart059@gmail.com or [Contact Phone Number]. We are here to assist you and ensure your experience with Neosmart is a positive one.
Please note that this refund policy is subject to change, and the most up-to-date policy will be posted on our website.